01 · Service & Etiquette
CODE OF CONDUCT AND PROFESSIONAL SERVICE STYLE
- Duration
- 2 days
- Format
- At the Academy · In-house
- Location
- Ariyana – Furama, Da Nang
Overview
“We are Ladies and Gentlemen serving Ladies and Gentlemen.” This course is a basic and useful handbook for learners who want to improve their communication and conduct skills to succeed in work and life; it also helps businesses increase customer satisfaction and maintain service standards and quality. After the course, learners will:
Key content
- 01Clearly understand the communication standards of the hospitality industry
- 02Know how to exchange business cards, shake hands, receive and make phone calls, and receive and send emails to professional standards.
- 03Be more confident and communicate more effectively in any situation.
Frequently asked questions
The course lasts 2 days. It runs at IBH Academy in the Ariyana – Furama complex in Da Nang, or in-house at your company on an agreed schedule.
The programme is designed for staff and managers in hotels, restaurants, airlines, real estate and other service businesses.
Fill in the registration form on this page or call +84 236 3847 122. IBH will get back to you about the schedule, group size and format.
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