Courses at IBH Academy

Duration: 2 days

“We are Ladies and Gentlemen serving Ladies and Gentlemen.” This course is a basic and useful handbook for learners who want to improve their communication and conduct skills to succeed in work and life; it also helps businesses increase customer satisfaction and maintain service standards and quality. After the course, learners will:

• Clearly understand the communication standards of the hospitality industry
• Know how to exchange business cards, shake hands, receive and make phone calls, and receive and send emails to professional standards.
• Be more confident and communicate more effectively in any situation.

Duration: 3 days

The course provides learners with important knowledge and skills to address issues in the field of training, including:

• Lesson-plan design
• Curriculum selection
• Effective use of teaching aids and equipment
• Effective use of the trainer's behaviour
• Trainer soft skills: motivating, presenting, questioning, and handling difficult situations in training

Duration: 3 days

The course combines theory and practice, with key points built on the capacity-development needs of the enterprise's management team. Learners will experience and draw their own lessons so they can perform well the important tasks of a leader:

• Building an effective working team.
• Running meetings
• Interviewing and recruiting quality talent
• Motivating and developing employees.
• Delegating work effectively

Duration: 0.5 day

The course helps managers and leaders build and set objectives for the whole company, for each department, and for individuals, down to specific results. After the course, learners will master the knowledge to solve their own and their business's problems.

Duration: 0.5 day

The course provides basic knowledge of the sales profession and professional sales methods and skills. Learners will hear the instructors share experiences for coping with and handling unexpected situations during the sales process. The course content includes:

• Sales techniques.
• Understanding customer psychology.
• Understanding customer needs.
• Describing products effectively.
• Handling objections and offering alternative products.
• Checking customer satisfaction.

Duration: 0.5 day

The training helps learners understand the impact of a positive attitude on their personal and professional environment, change their thinking, words and actions, and improve their relationships with others in life and work.

Duration: 0.5 day

The course conveys international-standard etiquette for attending elegant banquets, while also giving learners the chance to practise using cutlery, napkins and glasses. It helps learners gain more confidence in communication and conduct at upscale events.

Duration: 0.5 day

The course conveys knowledge of the history and process of wine and how to distinguish its types. Learners will have the chance to practise opening wine, be guided in professional wine appreciation, and learn which dishes pair with each of the world's famous wines.

Duration: 0.5 day

The course helps learners clearly understand and carry out the specific tasks and strategies needed to build a bridge between the organisation or enterprise and the community, customers (current and potential) and the media, in order to shape and affirm the name and brand of the product or unit throughout its operations and development.

Duration: 0.5 day

The course equips learners with foundational knowledge of communication culture and external-communication skills in an era of global integration, including:

• How to arrange seating by rank and seniority, and how to lay out an external reception room: courtesy visits, talks, etc.
• How to choose appropriate gifts and souvenirs;
• How to organise international conferences and seminars (signing ceremonies, international agreements, etc.);
• How to organise banquets (types of banquets; banquet preparation: invitations, menus, seating arrangements, etc.);

Duration: 2 days

The advanced training courses give learners the chance to explore in depth the professions of Front Office, Housekeeping, Food & Beverage service and Customer Care in resorts and hotels to international standards. Learners also practise real-life scenarios and are advised, guided and corrected by leading experts in these fields. The specific courses are as follows:

• Advanced training for Front Office staff (2 days)
• Advanced training for Food & Beverage service staff (2 days)
• Advanced training for Housekeeping staff (2 days)
• Advanced training for Villa staff (2 days)

Duration: 1 day

The wave of digital transformation keeps asserting its influence in the new era, as organisations and enterprises apply it to restructure, transform their systems, or create a “breakthrough” in the market. The Digital Business course helps learners apply digital transformation to move a business from a traditional enterprise to a digital one, using technology to create new changes for business models and customer experience and to improve operational performance and core value for the enterprise:

• The industrial revolution and digital transformation in the new era.
• The advantages and challenges of digital transformation.
• Digital business models.
• Solutions to grow revenue through digital transformation.