Courses at IBH Academy
With a team of highly qualified experts rich in hospitality experience, IBH Training Academy always strives to bring learners valuable experiences.
- 01 · Service & Etiquette
2 daysCODE OF CONDUCT AND PROFESSIONAL SERVICE STYLE
“We are Ladies and Gentlemen serving Ladies and Gentlemen.” This course is a basic and useful handbook for learners who want to improve their communication and conduct skills to succeed in work and life; it also helps businesses increase customer satisfaction and maintain service standards and quality. After the course, learners will:
View details - 02 · Leadership & Management
3 daysTRAIN THE TRAINER
The course provides learners with important knowledge and skills to address issues in the field of training, including:
View details - 03 · Leadership & Management
3 daysTHE PROFESSIONAL LEADER
The course combines theory and practice, with key points built on the capacity-development needs of the enterprise's management team. Learners will experience and draw their own lessons so they can perform well the important tasks of a leader:
View details - 04 · Leadership & Management
0.5 dayOKRs – MANAGEMENT BY OBJECTIVES AND KEY RESULTS
The course helps managers and leaders build and set objectives for the whole company, for each department, and for individuals, down to specific results. After the course, learners will master the knowledge to solve their own and their business's problems.
View details - 05 · Sales & Communication
0.5 dayPROFESSIONAL SALES SKILLS FOR MAXIMUM REVENUE
The course provides basic knowledge of the sales profession and professional sales methods and skills. Learners will hear the instructors share experiences for coping with and handling unexpected situations during the sales process. The course content includes:
View details - 06 · Personal Development
0.5 dayA POSITIVE ATTITUDE CHANGES YOUR LIFE
The training helps learners understand the impact of a positive attitude on their personal and professional environment, change their thinking, words and actions, and improve their relationships with others in life and work.
View details - 07 · Service & Etiquette
0.5 dayTABLE MANNERS AND DINING ETIQUETTE
The course conveys international-standard etiquette for attending elegant banquets, while also giving learners the chance to practise using cutlery, napkins and glasses. It helps learners gain more confidence in communication and conduct at upscale events.
View details - 08 · Service & Etiquette
0.5 dayWINE KNOWLEDGE AND WINE-APPRECIATION ETIQUETTE
The course conveys knowledge of the history and process of wine and how to distinguish its types. Learners will have the chance to practise opening wine, be guided in professional wine appreciation, and learn which dishes pair with each of the world's famous wines.
View details - 09 · Sales & Communication
0.5 dayTHE ART OF PUBLIC RELATIONS
The course helps learners clearly understand and carry out the specific tasks and strategies needed to build a bridge between the organisation or enterprise and the community, customers (current and potential) and the media, in order to shape and affirm the name and brand of the product or unit throughout its operations and development.
View details - 10 · Service & Etiquette
0.5 dayPROTOCOL AND EXTERNAL RECEPTION ETIQUETTE
The course equips learners with foundational knowledge of communication culture and external-communication skills in an era of global integration, including:
View details - 11 · Service & Etiquette
2 daysADVANCED PROFESSIONAL TRAINING
The advanced training courses give learners the chance to explore in depth the professions of Front Office, Housekeeping, Food & Beverage service and Customer Care in resorts and hotels to international standards. Learners also practise real-life scenarios and are advised, guided and corrected by leading experts in these fields. The specific courses are as follows:
View details - 12 · Sales & Communication
1 dayDIGITAL BUSINESS COURSE
The wave of digital transformation keeps asserting its influence in the new era, as organisations and enterprises apply it to restructure, transform their systems, or create a “breakthrough” in the market. The Digital Business course helps learners apply digital transformation to move a business from a traditional enterprise to a digital one, using technology to create new changes for business models and customer experience and to improve operational performance and core value for the enterprise:
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In-house training
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